UX Beyond the Screen, Part 3: Measuring the Crowd — How AI Is Giving Live Events Telemetry

Large night-time festival crowd viewed as a dense mass, evoking crowd analytics and audience measurement

For the first time, AI gives live events real telemetry: computer vision crowd analytics, emotion detection and real-time sentiment. Part 3 surveys the AI measurement stack — and the privacy and metric-capture caveats it demands.

Shadow AI & BYOAI: The Workplace Problem Every Organisation Now Faces (2026)

A white humanoid robot with glowing eyes, representing unsanctioned shadow AI in the workplace

Shadow AI — employees using unapproved AI tools at work — is now widespread in Australia, where 58% of people already use AI tools. Why it’s happening, the genuine data and compliance risks, and how organisations should respond without killing productivity.

Designing for AI Agents: UX Principles for Human-AI Interfaces (2026)

Abstract illustration of large language models, representing interfaces designed for AI agents

Designing interfaces that serve both human operators and autonomous AI agents is the hardest UX problem I’ve worked on. Four principles — legibility, guardrails, calibrated trust, and the interface as control plane — plus what the EU AI Act now requires, drawn from real work at Validera.