UX Beyond the Screen, Part 3: Measuring the Crowd — How AI Is Giving Live Events Telemetry

Large night-time festival crowd viewed as a dense mass, evoking crowd analytics and audience measurement

For the first time, AI gives live events real telemetry: computer vision crowd analytics, emotion detection and real-time sentiment. Part 3 surveys the AI measurement stack — and the privacy and metric-capture caveats it demands.

UX Beyond the Screen, Part 2: Who Designs the Audience Experience — and Who Actually Decides?

Indoor concert audience facing a brightly lit stage, illustrating the divide between the artistic team and the rest of the event journey

In live events the audience experience is designed by a coalition of partial owners — artists, producers, venues, ticketing vendors, marketers, authorities — and nobody owns the whole journey. Part 2 follows the risk and the money.

UX Beyond the Screen, Part 1: Does Anyone Actually Design the Audience Experience?

Energetic concert crowd with hands raised in front of bright stage lights, representing the live-event audience experience

How much is UX really considered in performing arts, festivals and sports? Part 1 maps the academic vocabulary of live-event experience: servicescape, festivalscape, sportscape, eventscape and experiencescape.

11 UX & Product Roles Explained and Compared: Architect, Designer, Researcher & More

Diverse team collaborating over a laptop in a meeting, representing the many distinct UX and product roles

UI Architect, UX Architect, UI/UX Architect, UI Developer, UX Researcher, UX Designer, UX Writer, Head of UX, Product Designer, Product Owner and Service Designer u2014 11 roles explained and compared. What each actually owns, where they overlap, how they differ by company size, and Australian salary context.

Will AI Replace UX Designers? What the Research Actually Shows

Colourful front-end code on a screen, illustrating AI's growing role in UX and design work

Will AI replace UX designers? The peer-reviewed evidence gives a more precise answer than the headlines. What the Science productivity study, the Harvard/BCG jagged frontier experiment, and NN/g’s State of UX 2026 actually show about which parts of UX work are exposed and which are not.

What Research Says About E-commerce UX: Interface, Trust & the Security Surprise

Person shopping online on a laptop while holding a credit card, representing e-commerce interface and trust

My published research found interface quality matters nearly twice as much for repeat visits as for first purchases — and security, while driving first purchases, had no significant effect on returning at all. What the regression data means for e-commerce UX design.

Best UX Design Tools for 2026: The Complete List

Person writing research notes beside a laptop, representing UX research and discovery tools

The best UX design tools for 2026, organised by workflow stage — research and discovery, information architecture, prototyping, and usability testing. What each tool does best, realistic pricing, and how to build a toolkit that matches your team size.