For the first time, AI gives live events real telemetry: computer vision crowd analytics, emotion detection and real-time sentiment. Part 3 surveys the AI measurement stack — and the privacy and metric-capture caveats it demands.
How much is UX really considered in performing arts, festivals and sports? Part 1 maps the academic vocabulary of live-event experience: servicescape, festivalscape, sportscape, eventscape and experiencescape.
Will AI replace UX designers? The peer-reviewed evidence gives a more precise answer than the headlines. What the Science productivity study, the Harvard/BCG jagged frontier experiment, and NN/g’s State of UX 2026 actually show about which parts of UX work are exposed and which are not.
Customer experience explains 55% of purchase intention and 56% of re-visit intention. An evidence-based guide to customer experience management for e-commerce — where to invest, why the journey extends beyond checkout, and the purchase-retention flywheel.
My published research found interface quality matters nearly twice as much for repeat visits as for first purchases — and security, while driving first purchases, had no significant effect on returning at all. What the regression data means for e-commerce UX design.
My peer-reviewed study of 358 Amazon shoppers found customer experience explains 55% of the variance in purchase intention and 56% in re-visit intention — with one surprising exception. The research, methodology, and headline findings.
